Reference

How We Protect Your Privacy at mawartoro

Your account details, payment information and gaming activity stay secure with us.

Data you controlClear retention rulesYour access rights
mawartoro How We Protect Your Privacy at mawartoro
REACH US ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat Support

Open your account and head to the support tab in the lobby. Our team responds to privacy questions during operating hours, seven days a week.

Email Support

Send a detailed request to our privacy team at [email protected]. We aim to respond within 48 hours with answers about your data or account access.

Account Settings

Navigate to Settings > Privacy & Data in your account dashboard to view, download or request deletion of your personal information immediately.

DATA SECURITY INSIDE

How We Keep Your Information Safe

Encryption & Storage

All personal data travels to our servers over encrypted channels. Your payment details are never stored in plain text; we use industry-standard encryption protocols so only authorized staff can access sensitive fields.

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, we receive only a transaction reference and confirmation, never your full account credentials. Third-party payment processors handle the actual card or wallet connection.

Cookie & Tracking Practices

We use cookies to keep you logged in, remember your settings and track which games you open most often. You can adjust cookie preferences in your browser; blocking them may limit some lobby features.

Data Retention

Account information is retained for as long as your account remains active. After you close your account, we keep transaction records for seven years to comply with anti-money-laundering rules in Indonesia.

Third-Party Access

We share your data only with payment providers, fraud-detection partners and where local law requires it. We never sell your information to advertisers or marketing companies outside the gaming industry.

Your Rights & Requests

You can request a copy of all your data, ask us to correct errors, or request deletion where local law permits. Contact us via live chat or email; we respond with a status update within 14 days.

Questions About Your Privacy at mawartoro

Your account details become inactive immediately, and you lose lobby access. Transaction records remain in our system for seven years to meet Indonesian anti-money-laundering obligations. Your personal information — name, email, phone — can be deleted upon request where local law permits.

Cookies keep you logged in between sessions, remember your language and game preferences, and help us spot suspicious login attempts from unfamiliar devices. You can delete or block cookies in your browser settings, but this may slow down the lobby or prevent some features from working smoothly.

Only our payment-processing team and your bank or e-wallet provider see your full payment details. mawartoro stores only a transaction reference and confirmation. DANA, OVO, GoPay and QRIS payments are handled by their own secure systems; we never touch your wallet credentials directly.

Yes. Open your account, go to Settings > Privacy & Data, and select Download My Data. We compile a file of all information we hold about you — profile, bets, transactions, device logs — within 14 days and send it to your registered email address.

We retain active account data for as long as your account exists. Bet history and transaction logs stay accessible in your account dashboard for your own reference. After account closure, game records are archived for seven years for legal and fraud-prevention purposes.

Contact our support team via live chat or email with details of what needs changing. For corrections to your name, email or phone, we update your profile within one business day. Deletion requests are assessed under local law; we respond with a decision within 14 days.

We monitor every login, deposit and withdrawal for unusual patterns. If we detect suspicious activity — such as a login from a new country or device — we may ask you to verify your identity via email or SMS. Always keep your password strong and never share your login details with anyone claiming to be mawartoro support.