Reference

Terms & Conditions on mawartoro

Our terms protect your account and set clear rules for how deposits, withdrawals and gameplay work on our platform.

Account security verified at signupPayment methods: DANA, OVO, GoPay, QRISWithdrawal verification within 24 hours
Explore Lobby Read FAQ
mawartoro Terms & Conditions on mawartoro
NEED CLARITY ON TERMS

How to Reach Us About Terms Questions

We're here to answer questions about our terms, account limits, or any policy detail. Reach out through the channels below, and our team will respond within a few hours during business hours.

Team online

Live Chat

Open the chat window in your account lobby or on this site. Our team responds during support hours, typically 09:00–22:00 Jakarta time, seven days a week.

Email Support

Send a message to [email protected] with your account email and question. We aim to reply within 12 hours, even on weekends.

In-Account Help

Visit the Help section inside your account dashboard. Search our FAQ, view your agreement text, and find links to contact us directly.

HOW WE PROTECT YOU

Data, Security and Account Changes

Our terms outline how we keep your account safe, what data we collect and how long we keep it.

Account Encryption

Every deposit via DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your account password is never stored in plain text, and login sessions expire after inactivity.

Data Retention

We keep your transaction history, account details and verification documents for seven years to comply with local financial regulations and then securely delete them.

Withdrawal Verification

Before paying out, we verify your identity using the details you provided at signup. Large withdrawals may require additional checks to prevent fraud.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your preferences and track gameplay patterns to detect unusual activity. You can disable non-essential cookies in your account settings.

Data Request Process

Email [email protected] with 'Data Request' in the subject line, include your account email, and we'll provide your data in CSV format within seven days.

Dispute Resolution

If you disagree with a transaction or account decision, open a support ticket with details. We'll investigate and respond within 14 days, keeping records of all communications.

Your Terms & Conditions Questions Answered

Players in Medan, Semarang and across Indonesia often ask how our terms work in practice. Here are the answers to the questions we hear most.

You can close your account anytime through the Account Settings menu. Funds in your wallet are withdrawn to your payment method within 24 hours. Once closed, you cannot reopen the same account. You may register a new account after 30 days, but using a different email and payment method than your previous account.

Yes. Every deposit via DANA, OVO, GoPay or QRIS is recorded on our secure servers the moment it arrives. If our platform goes down, your wallet balance is intact and restored when the system comes back online. We keep encrypted backup copies of all account data.

We update our terms occasionally to reflect new regulations or platform improvements. We email you at your registered address at least 30 days before major changes take effect. You can review new terms in your account settings anytime. Continued play after 30 days means you accept the updated terms.

Violations include using someone else's payment method, sharing your account login, claiming false identity during signup, placing bets over daily limits you've set, or using automated software to play. We monitor for these patterns and may suspend your account pending review.

Your data is used to verify your identity, process deposits and withdrawals, detect fraud, comply with Indonesian financial regulations, and send you account notifications. We never sell your data to third parties. Marketing emails are sent only if you opt in through your account preferences.

Contact our support team immediately via live chat or email at [email protected]. Provide your account email and describe the transaction. We'll freeze your account, investigate the activity, and report back within 48 hours with findings and any refund needed.

You must agree to the full terms to open an account and play. However, some terms are negotiable — for example, you can set your own deposit or loss limits, or request faster withdrawal verification. Contact support if you have concerns about a specific clause.

Related Pages

mawartoro Indonesia About Us mawartoro Casino FAQ Register